Frequently Asked Questions
About Our Products
What are yak cheese dog chews?
Yak cheese dog chews are long-lasting, natural chews made from a traditional Himalayan recipe using yak and cow milk. They are hardened through a smoke-drying process, making them a safe, protein-rich, and low-odour alternative to rawhide chews.
Are your chews safe for dogs?
Yes! Our chews are 100% natural with no artificial preservatives, additives, or binding agents. They are made from just a few simple ingredients: yak milk, cow milk, lime juice, and salt. Always supervise your dog while chewing and remove any small pieces to prevent choking.
What sizes are available?
We offer chews in multiple sizes to suit different dog breeds and chewing strengths. Please refer to the individual product pages for size and weight recommendations based on your dog's size.
Are your products suitable for puppies?
Our chews are generally recommended for dogs over 6 months of age. We suggest consulting your vet before introducing any new chew to a puppy.
Are the chews grain-free and gluten-free?
Yes, our yak cheese chews are naturally grain-free and gluten-free, making them a great option for dogs with dietary sensitivities.
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods available at checkout including UPI, net banking, and digital wallets where applicable.
Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible at team@animigoglobal.com if you need to make changes. We'll do our best to accommodate your request before the order is dispatched.
Shipping & Delivery
Do you ship internationally?
Yes, we ship globally! Shipping rates and delivery times vary by destination. You can view estimated shipping costs at checkout.
How long does delivery take?
Domestic orders typically arrive within 1–2business days. International orders may take 5–7 business days depending on the destination and customs processing times.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties and import taxes levied by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices.
How can I track my order?
Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. You can use this to monitor your delivery status.
Returns & Refunds
What is your return policy?
We want you and your pup to be completely happy with your purchase. If you're not satisfied, please contact us within 15 days of receiving your order and we'll work to find the best solution.
What if my order arrives damaged?
If your order arrives damaged or defective, please email us at team@animigoglobal.com with photos of the damage within 48 hours of delivery. We'll arrange a replacement or refund promptly.